Average Score (138 reviews):4.7

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

138 Ratings

4.7 Average

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  • Marla L.07-24-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

    on time and reasonable

  • Thomas K.07-22-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2023

    Staff and dealer were friendly, courteous and great to work with as always. The only issue is when I booked the appointment, I selected to have a recall done on the car. When I got to the dealer a week later I was told that recall could not be done as they did not have the part. I think if that was the case, just a general call stating that before the appointment and asking if I would like to change the date so it could be all done at once would have been a better solution. besides that, the rest of the service was great.

  • Donald B.07-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2018

    The parts department was quick to get us an estimate, service was great!!

  • Contessa B.07-18-2025

    TYPE:ServiceMODEL:Golf RYEAR:2019

    Great communication & follow up. Customer service is consistently excellent

  • Katherine A.07-18-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    We got a lot of maintenance work done and right after the check engine light came on and the car started making a horrible noise whenever making sharp turns. I could not even safely drive the car and had to take it right back in. It seems like something was done wrong when the work was done and will not be ok if we have to now pay for more repairs.

  • Walter W.07-18-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    They took care of everything and completed the work earlier than expected.

  • Roger V.07-15-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

  • Nadine G.07-15-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Wayne Quincy, our sales relations, was very energetic, but also not pushy at all. A unique trait. Although we had a 2022 Tiguan, he went through all the new features of the two thousand and twenty five, dig, one and the two thousand and twenty five atlas, and compare specific questions that my husband and I needed answers to. The show room, clean.

  • Linda H.07-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

    I have purchased 3 VW Atlas SUVs from Post Falls Volkswagen, and I have received outstanding service from this dealership. They take care of my car, especially any recall or warranty maintenance.

  • Richard V.07-02-2025

    TYPE:SalesMODEL:ID.4YEAR:2025

    If I could give Post Falls VW six stars, I would in a heartbeat. Reason? The car I ordered came through, was signed and paid for…but came with an interior color I didn’t like. No questions asked, Post Falls bent over backwards to reverse the transaction so that I could take delivery of the car I really wanted. Even though they jumped through hoops on their end to get the first car from a dealership in Oregon. To me, this was the REAL test of the quality of people that I work with at Post Falls. My satisfaction was their first priority and they couldn’t have been more gracious in making sure that I am a happy customer. Bravo!!! And thank you.